Hospitals are digitizing many areas simultaneously: appointment scheduling, access to test results, patient education, and communication. Each touchpoint functions on its own, but there is no overarching, seamless user experience. The result: more systems, more interfaces, and higher costs. Without making the quality of care noticeably easier for patients or staff.
In this webinar, we’ll show why a modern and seamless user experience isn’t just an application or UX issue, but an architectural one. Instead of merely connecting systems at the technical level, what’s needed at a higher level is a unified and integrative software layer that brings together the process across the entire digital care chain.
Using health.portal as an example, we’ll illustrate this in concrete terms: from the patient’s perspective, from the healthcare provider’s perspective, and in terms of technical architecture.
Key takeaways:
- Why fragmentation arises between touchpoints, not within them
- Why the solution starts with organizational and accountability issues (Experience Ownership Gap)
- What a user-centered software layer must deliver to avoid becoming yet another silo
- How the health.portal works and can be implemented (including a live demo)
